Snapshot—What Changed and Why It Matters
Dial-112 has officially replaced Dial-100 in Madhya Pradesh, bundling police, fire, medical, and other emergency services into a single number with a massive 1,200-vehicle First Response Vehicle (FRV) fleet to back it. The goal is simple: faster response, smarter coordination, and safer citizens across the state.
One Number for Every Emergency
You don’t have to remember multiple helplines anymore. Dial 112 routes you to the right service—police, ambulance, or fire—while upgraded control rooms coordinate the nearest FRV in real time.
A Fleet Built for Both Cities and Villages
MP Police has deployed Mahindra Scorpio-N units primarily for urban areas and Bolero Neo units for rural belts—rugged, reliable, and configured for quick turns on mixed terrain.
Launch at a Glance
Rollout Date, Venue, and Leadership
August 15, 2025—Chief Minister Dr. Mohan Yadav inaugurated Dial-112 in Bhopal, flagging off the new FRVs and calling it a milestone for public safety and quick response.
Budget & Procurement
The government earmarked over ₹1,500 crore, with procurement reported at ~₹1,300 crore, reflecting cost efficiency during rollout and tech upgrades.
Vehicle Mix—Scorpio-N for Urban, Bolero Neo for Rural
The FRV fleet comprises Scorpio-N (city-centric) and Bolero Neo (rural-ready) SUVs, supporting day-night duty cycles across diverse terrain.
The Fleet—Specs and Hardware
What’s Inside Every FRV
Beyond the robust chassis, the FRVs add communication suites, navigation, video capture, and safety gear—everything responders need to reach you fast and act decisively.
GPS & Live Location Tracking
FRVs are connected to upgraded control rooms via GPS and live tracking, helping dispatchers pick the closest unit and guide it with turn-by-turn precision.
Dashcams and Body-Worn Cameras
To boost safety and transparency, the plan includes dash cameras and body-worn cameras to record incident scenes in real time—vital for evidence and accountability.
Mobile Data Terminals, Apps & Digital Workflows
Officers are supported by mobile apps and digital dashboards—from mobile data terminals to BI/MIS tools—for on-the-spot reporting and swift coordination with control rooms.
Sirens, PA Systems & Emergency Lighting
Standard emergency gear—sirens, public-address systems, light bars, and medical kits—helps secure scenes, manage traffic, and guide citizens in crises. (Summarized from fleet overviews and standard FRV kits.)
The Backend—Smarter Control Rooms
SIP Trunks, BI/MIS & Fleet Management
The new command setup upgrades to SIP-based trunk lines for smoother call access, adds Business Intelligence (BI) dashboards and MIS reporting, and enables integrated fleet management to keep FRVs rolling 24/7.
Number Masking and Data Privacy
Caller number masking protects citizen identity when FRVs and callers interact—privacy by design, without slowing down help.
How Dial-112 Works for You
When to Call
-
Crimes & threats (theft, assault, harassment)
-
Accidents & injuries (road mishaps, medical emergencies)
-
Fires & hazards (industrial, residential, forest)
One number—112—handles it all.
What to Say for Faster Help
Share location, nature of emergency, visible risks (fire, weapons, traffic), and callback availability. Stay on the line if asked; help is already moving.
From Call to Dispatch—The Flow
Your call lands at an upgraded contact center → a dispatcher identifies the nearest FRV via GPS → live updates and apps guide responders and log the incident digitally until closure.
Coverage, Allocation & Early Distribution
Urban vs Rural Patrol Patterns
Scorpio-N units focus on dense corridors and city grids; Bolero Neo units cover village roads and rougher stretches, ensuring state-wide reach.
District Rollouts (Example: Shivpuri)
District-level allocations like Shivpuri’s 25 new vehicles (13 Scorpio, 12 Bolero Neo) show how the fleet is being distributed for on-ground readiness.
What Will Improve—Response Time & On-Scene Efficiency
Dial-100 Benchmarks and Dial-112 Goals
Dial-100 built a strong base with millions of assisted calls, now feeding into an even more integrated Dial-112. With more vehicles, smarter routing, and digitized workflows, response times are expected to drop, and case quality should improve statewide.
Safety, Transparency & Citizen Trust
Evidence Capture, Audit Trails & Accountability
Body-cams and dashcams create tamper-resistant evidence; digital audit trails in BI/MIS help supervisors review every step—from call pickup to case closure—strengthening trust and reducing disputes.
Dial-100 vs Dial-112—What’s New
Integrated Services & Tech Leap
Dial-112 unifies police-fire-medical, uses SIP trunks for call stability, and adds data analytics, apps, privacy controls, and fleet telematics—a full-stack upgrade.
Lessons Carried Forward
The Dial-100 playbook—huge call volumes handled, targeted help for women, elderly, and accident victims—has shaped the new system, preserving strengths while fixing bottlenecks.
Be Ready—Simple Citizen Prep
Save 112, ICE Cards & Location Sharing
-
Save 112 on speed dial.
-
Set up ICE (In Case of Emergency) contacts on your phone.
-
Enable location sharing when calling—GPS helps the nearest FRV reach you faster.
Risks and Realities
Driver Training, Wear-and-Tear & Upkeep
A big fleet needs driver training, preventive maintenance, and spares logistics. With structured fleet management and five-year tenders, MP Police aims to keep vehicles mission-ready.
Economic & Social Upside
Deterrence, Festival Readiness & Faster Relief
A visible, tech-enabled fleet deters crime, helps manage festivals and large gatherings, and speeds up relief during disasters and accidents—a real upgrade for public safety and citizen confidence.
Conclusion—A Safer, Faster Madhya Pradesh
With 1,200 new FRVs, Scorpio-N and Bolero Neo working in tandem, and smart control rooms driving the backbone, Dial-112 is a decisive leap in public safety for MP. One number. Faster response. Better tools. Stronger trust. If you live in the state, save 112 today—because seconds matter.
